This might not be an issue on Windows OS where it might be originated, but as you can see Mac OS X can’t handle a file with that long path. To fix both problems requires you to identify and rename the problem file or folder on Windows OS and restart the OneDrive setup wizard on your Mac.
Dropbox has released an all-new Mac app today and updated its web and iOS apps to unify and enhance the user experience across all platforms. The update also brings new integrations with third-party software like Slack and improved collaboration features like pinning files, to-dos in folders, and much more.
- There’s no reason you can’t use both Dropbox and iCloud to sync your files, but, as the folks at Dropbox explain, using both may lead to more issues like these.
- Feb 16, 2020 A notice will appear warning you the Dropbox is an app downloaded from the internet. Click Open to continue. Dropbox will then download any necessary updates and then start the installation process. A Dropbox icon will appear in your menu bar, and the Dropbox app will show in your /Applications folder and in the sidebar.
- Sep 23, 2017 Btw, not sure why but the App Store did not indicate an update when there clearly was. I was using 64.2.2, so I deleted it manually and reinstalled a fresh copy of 64.3.4. Works great with the Files app so far. No Microsoft has to do the same with OneDrive.
- The desktop app gives you one organized place to work with all your Dropbox content, tools, and Spaces. Jump back into work quickly Easily prioritize your workday and stay focused on what’s happening with Dropbox in the Windows system tray and macOS menu bar.
Dropbox announced the news in a blog post and press release today calling the new Mac and Windows app and updated workspace across its iOS and web experience “the biggest user-facing change in the company’s history”:
With updates to the Dropbox desktop experience, dropbox.com, and the mobile app, users get a single workspace designed to bring files, fragmented work tools, and teams together. The update includes early access to a new desktop app designed to provide a convenient new access point to the workspace.
The latest changes focus on bringing content, tools, and teams together for a seamless experience. Dropbox CEO, Drew Houston, said “The new Dropbox helps you quiet the noise and find focus at work.”
Highlights of the new Dropbox:
Bring content together
The new Dropbox brings cloud-based content into the Dropbox file system to provide one central location for all content, including:
- Cloud-based content like Google Docs, Sheets, and Slides, which users can now create, access, and share within Dropbox. Users can also open Microsoft Office files in Office Online or Google Docs.
- Shortcuts to web content with links to productivity tools like Trello boards, wiki pages, and news articles. Users can now create and store web shortcuts alongside traditional content in Dropbox.
The changes also include new integrations with Slack and Zoom and a new partnership with Atlassian. https://yellowstories935.weebly.com/blog/network-discovery-app-for-mac.
Bring tools together
The new Dropbox brings together the tools people want to use the most so they can spend less time switching between apps and more time getting work done. Last year, the company announced Dropbox Extensions, a series of integrations that let users start and finish workflows—like signing contracts and annotating videos—in the Dropbox platform. Beginning today, users can also:
- Start Slack conversations and send files to Slack channels directly from Dropbox, and easily share Dropbox files within Slack conversations.
- Join or add Zoom Meetings directly from Dropbox, and present files directly from Dropbox in Zoom.
- See Slack and Zoom sharing activities right next to your files in Dropbox.
The company has also formed a strategic partnership with Atlassian. In the coming months, the companies will build deep integrations across Dropbox and Atlassian’s platforms to create a better way for teams to organize, coordinate and run projects.
Finally, new workspace offers new team-focused tools:
Bring teams together
Available via early access with the new desktop app, folders now have improved capabilities across desktop, mobile, and web, providing a rich workspace for teams. Users can:
- Pin files to the top of a folder to give anyone with access to the folder quick access to important content.
- Add folder descriptions to give everyone context on the files they see.
- Create to-dos at the top of a folder.
- @mention teammates to draw attention to folder descriptions or to-dos.
- Get updates on file activity, including content shared in Slack and Zoom from any device.
- See who’s viewed files with the viewer info feature now available on desktop.
- Comment on shared content across desktop, mobile, and web.
Dropbox notes that the new Mac app is opt-in through the early access program link here for all users and admins can do the same for their teams in the admin console. Other features are available now across the platform with some rolling out “over the next few weeks.”
Dropbox updated its iOS app today with the new features.
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1. Is Dropbox is installed on your computer?
If Dropbox is installed, you’ll see the icon in the system tray or menu bar, or your computer’s list of applications. If you don’t see Dropbox in either of these locations, then Dropbox is not installed.
![Dropbox App Not Opeing Mac Dropbox App Not Opeing Mac](/uploads/1/3/3/8/133821381/697331239.png)
- If Dropbox isn’t installed: Install the desktop application, and sign in with your Dropbox username and password.
If you’re still having trouble, move on to step 2.
2. Is Dropbox running?
If Dropbox is installed and running, you’ll see the icon in the system tray or menu bar, and this icon will be black or show syncing status. If the icon is grey, then Dropbox isn’t running.
- If the tray or menu icon is grey: Either you're not connected to the internet, or else Dropbox isn't set to run at startup. Check that you’re online, and that the Dropbox app is set to run at startup (see documentation for your specific operating system to learn how).
If you’re still having trouble, move on to step 3.
3. Are you online?
The Dropbox desktop application can only sync files if your computer is online.
- If your computer isn’t online: Check your computer’s internet connection, and re-connect if needed. (You can still work offline with files in the Dropbox folder on your computer. These files will sync to the Dropbox service the next time your computer is online.)
If you’re still having trouble, move on to step 4.
4. Are you using selective sync?
Selective sync is a feature that allows you to select which files sync from dropbox.com to the Dropbox folder on your computer. This saves hard drive space. To see if the files missing from your computer were selectively synced:
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- Click the Dropbox icon in the menu bar or system tray, and then click your profile picture or initials.
- Click Preferences…
- Open the Account tab.
- Click Change Settings..
- Do you see the folder you’re missing, or the folder that contained the files you’re missing? Be sure to check that the folder’s name exactly matches the name on dropbox.com. Does it have a blue checkmark next to it, or a different icon?
- If the box beside your folder has anything other than a blue checkmark, you may be experiencing a selective sync conflict.
If you’re still having trouble, move on to step 5.
5. Have you restarted your computer?
Sometimes restarting your computer will reset your internet connection and allow Dropbox to sync properly.
If you’re still having trouble, move on to step 6.
6. Have you restarted the Dropbox desktop app?
Sometimes quitting and relaunching the Dropbox app will restart sync. To do so:
- Click the Dropbox icon in the menu bar or system tray, and then click your profile picture or initials.
- Click Quit Dropbox.
- Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).
If you’re still having trouble, move on to step 7.
7. Are the files in a shared folder?
If the files that aren't syncing are in a shared folder, there are two common reasons: either you’re no longer a member of that shared folder, or else there’s a different version of the file in that folder.
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- If you’re missing a shared folder: Check the list of folders you can re-add to your Dropbox.
- If you’re a member of a shared folder but a file is missing or won’t sync: Check that a folder member didn’t drag the file out of the shared folder. It’s also possible that a shared folder member made edits to a copy of the file, rather than the version that’s in the shared folder.
If you’re still having trouble, move on to step 8.
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8. Are you signed in to the same Dropbox account on all your devices?
Sync only works when you’re signed in to the same Dropbox account across your computer, phone, tablet, and dropbox.com. To check this:
- On a computer: click the Dropbox icon in the menu bar or system tray, click your profile picture or initials, click Preferences, and then click Account.
- On iOS: open the Dropbox app and tap Settings.
- On Android: open the Dropbox app, tap Menu, and then tap Settings.
- On dropbox.com: click your name in the top right corner.
If the addresses are different (look carefully for typos), then you have multiple accounts and your devices will not sync. To fix this, sign out and then sign in again with the correct account.
If you’re still having trouble, move on to step 9.
9. Have you checked your file names?
If a file name has an incompatible character, it will prevent sync from working. Check some of the common character issues for the file you’re having trouble with:
- Files with the following characters in the titles are incompatible with all operating systems:
- “/” (forward slash) and “” (back slash)
- Files with the following characters in the titles are incompatible with Windows:
- “<” (less than), “>” (greater than), “:” (colon), “ ' ” (quotation mark), “|” (pipe stem), “?” (question mark), “*” (asterisk)
- Certain language-specific characters will not work on some operating systems.
- Macs, Windows computers, and Excel spreadsheets have specific file-name characters limits.
If you’re still having trouble, move on to step 10.
10. Have you signed out and signed in again?
Mac Dropbox App
Sometimes un-linking your account from Dropbox, then re-linking, will fix connection issues:
- Click the Dropbox icon in the menu bar or system tray, and then click your profile picture or initials.
- Click Preferences..
- Open the Account tab.
- Click Unlink This Dropbox..
- Relink your computer by opening the Desktop app and signing-in again.
If you’re still having trouble, move on to step 11.
11. Does your computer have enough hard drive space to sync?
If your computer’s hard drive is low on storage space, then files can’t sync from Dropbox. (Note: this is different than Dropbox storage space.) To check your hard drive space:
- On a Mac computer: Check the Apple support site for instructions specific to your version of macOS.
- On a Windows computer: Check the Microsoft support site for instructions specific to your version of Windows.
If your computer has insufficient hard drive space, you can delete files to free up storage space. Or you can enable selective sync, which backs up files to Dropbox while saving hard drive space.
If you’re still having trouble, move on to step 12.
12. Do you use security or antivirus software?
The Dropbox desktop app uses the '.dropbox.cache' folder as a temporary location to download your files in small chunks. Sometimes antivirus programs will pick up these partial files as false positives and continuously quarantine them. Dropbox will then continually download the file in an attempt to sync it to your device, which can use extra space.
- Add the Dropbox cache folder to an ignore list on your security/antivirus software. You can also temporarily disable this software. Once synced, you should no longer see these warnings or quarantine messages. Note that unlike other folders in Dropbox, the '.dropbox.cache' folder should have a red X on it. This folder does not need to sync.
If you’re still having trouble, move on to step 13.
13. Do you use system optimization software?
If the Dropbox system tray/menu bar icon is stuck syncing (with no sync speed in the status), but not making any progress, it’s possible an antivirus or system optimization app is interfering with the Dropbox app. If you’re using any of this software, consider adding Dropbox to that app's whitelist. You can also try disabling the antivirus or optimization app and restarting Dropbox.
Dropbox App Will Not Open On Mac
If whitelisting and restarting don’t work, you can contact the software maker:
- Panda Global Protection (Windows): Contact Panda support
- ESET NOD32 (Windows): Contact ESET support
- McAfee VirusScan Enterprise 8.8 (Windows): Contact McAfee support
- TuneUp Utilities (Windows): Contact TuneUp support
None of these steps worked—what do I do next?
If you've tried each of the fixes in this article, and still find that your files or devices aren't syncing, please contact us.